Terms of service

Terms & Policies

Last updated: June 24, 2026

Please review these terms and policies before using our website, submitting a special request, joining our mailing list, or placing an order. By accessing this website, submitting information, or purchasing from SnapZag, you agree to the policies described below.

SnapZag is operated independently and uses Shopify to provide its online storefront, checkout, payment-processing, and related ecommerce services.

Terms of Service

Store Use

You may use this website only for lawful personal shopping purposes.

You may not:

Misuse the website or interfere with its operation.
Attempt to gain unauthorized access to the website, customer accounts, or connected systems.
Submit false, fraudulent, misleading, or unlawful information.
Use our website, content, products, or services in a misleading or unlawful manner.
Introduce malicious code, viruses, scraping tools, or automated systems that interfere with the store.
Attempt to impersonate another person or misrepresent your identity.

We reserve the right to refuse service, cancel an order, limit quantities, remove content, or restrict access when reasonably necessary to protect SnapZag, our customers, our service providers, or our legal rights.

Product Information

We make reasonable efforts to display product descriptions, dimensions, materials, colors, finishes, and images accurately.

However, screen settings, lighting, photography, printing methods, cropping, foil effects, production processes, and manufacturing variations may cause the finished product to look slightly different from what appears online.

Minor differences in color, brightness, alignment, texture, finish, cropping, or appearance that do not materially affect the product are not considered defects.

Product availability, descriptions, pricing, and specifications may be changed or corrected without prior notice.

Fan-Made Products

Products sold by SnapZag are independently created, unofficial fan-made collectibles and artwork.

SnapZag is not affiliated with, sponsored by, endorsed by, authorized by, or licensed by Nintendo, The Pokémon Company, Game Freak, Creatures Inc., or any other applicable rights holder.

Pokémon names, characters, logos, artwork, and related intellectual property belong to their respective owners.

Products offered by SnapZag:

Are not official Pokémon Trading Card Game products.
Are not tournament legal.
Are not manufactured or authenticated by the official franchise owners.
Must not be represented or resold as authentic, licensed, graded, or officially manufactured trading cards.

Purchasing a physical product does not transfer any copyright, trademark, reproduction, manufacturing, distribution, licensing, or commercial-use rights to the buyer.

Orders and Payment

Prices are shown in U.S. dollars unless otherwise stated.

Applicable taxes, shipping charges, discounts, and other fees will be displayed during checkout.

An order is not accepted until payment has been successfully processed and SnapZag has confirmed the order.

We may cancel, limit, or refund an order because of:

Suspected fraud or unauthorized payment activity.
Pricing, listing, or inventory errors.
Product unavailability.
Technical problems.
Intellectual-property concerns.
Shipping restrictions.
An inability to complete a custom request.
A violation of these terms.

Customers are responsible for providing complete and accurate billing, shipping, contact, and order information.

If incorrect information causes an order to be delayed, returned, lost, or reshipped, the customer may be responsible for resulting costs.

Custom Orders and Special Requests

Submitting a special request, inquiry, photograph, reference image, or design concept does not guarantee acceptance.

Custom work begins only after SnapZag confirms the project, pricing, payment requirements, production details, estimated timeline, and any other applicable conditions.

Customers submitting names, photographs, reference images, logos, artwork, written content, or other materials confirm that they have the necessary ownership, authorization, or permission to provide those materials for the requested project.

Customers must not submit:

Passwords.
Complete payment-card information.
Government identification documents.
Medical records or medical information.
Financial-account information.
Confidential business information.
Other sensitive personal information.

SnapZag may decline requests that are unlawful, offensive, deceptive, misleading, technically impractical, or likely to create intellectual-property, privacy, safety, or other legal concerns.

Unless otherwise agreed in writing, custom and personalized products are final sale after design or production work begins.

Proofs and Customer Approval

When a digital proof is provided, the customer is responsible for carefully reviewing:

Names.
Spelling.
Dates.
Numbers.
Character selections.
Layout.
Cropping.
Colors.
Artwork placement.
Other requested details.

Once a customer approves a proof, changes may require an additional fee and may delay production.

SnapZag is not responsible for an error that appeared in a proof approved by the customer unless the completed product materially differs from the approved version.

Computer and phone screens may display colors differently from printed products. Proof approval does not guarantee an exact screen-to-print color match.

Website Content

Unless otherwise stated, website photographs, product mockups, descriptions, branding, logos, layouts, graphics, written content, and original SnapZag artwork may not be copied, reproduced, downloaded, modified, distributed, scraped, resold, manufactured, or used commercially without written permission.

You may share links to our publicly available pages and social-media posts for personal, noncommercial purposes.

Purchasing a physical product does not give the customer permission to reproduce, scan, print, manufacture, distribute, or create additional copies of the artwork.

Reviews and Customer Content

When you voluntarily submit a review, comment, testimonial, public social-media response, or other publicly shared feedback, you grant SnapZag permission to display, quote, repost, and share that content for store, customer-service, and promotional purposes, subject to applicable law.

Private customer photographs, names, personalized designs, and commission materials will not be publicly featured solely because they were submitted to us.

We will request permission before using clearly personal commission materials in a public portfolio or advertisement, unless:

The customer already posted the material publicly.
The customer tagged or directly shared the public post with SnapZag for reposting.
Use is reasonably necessary to investigate fraud, misuse, or a legal dispute.

Prohibited Resale and Misrepresentation

Customers may resell lawfully purchased physical products where permitted by law, but may not represent SnapZag products as:

Official.
Licensed.
Authenticated.
Professionally graded.
Tournament legal.
Manufactured by the original franchise owner.
Approved by Nintendo, The Pokémon Company, Game Freak, Creatures Inc., or another rights holder.

Customers may not reproduce, manufacture, print, distribute, or create additional copies of SnapZag artwork from purchased products, photographs, scans, screenshots, product previews, or digital proofs.

Third-Party Services and Links

Our website may include services, applications, payment systems, social-media features, or links provided by third parties.

SnapZag does not control and is not responsible for the availability, content, privacy practices, security, policies, or actions of independent third parties.

Your use of third-party services may be governed by their own terms and privacy policies.

Limitation of Liability

To the fullest extent permitted by law, SnapZag will not be liable for indirect, incidental, special, punitive, exemplary, or consequential losses arising from:

Use of or inability to use the website.
Delayed, lost, or interrupted access.
Product use or misuse.
Carrier delays.
Third-party services.
Unauthorized reproduction or resale.
Decisions made based on website content.

Where liability cannot legally be excluded, SnapZag’s total liability relating to an order will not exceed the amount the customer paid for the product giving rise to the claim.

Nothing in these terms limits rights or remedies that cannot lawfully be waived under applicable consumer-protection law.

Indemnification

To the extent permitted by law, you agree to reimburse and hold SnapZag harmless from claims, losses, liabilities, and reasonable expenses resulting from:

Your unlawful use of the website.
Your violation of these terms.
Materials you submit without proper permission.
Your infringement of another party’s rights.
Your unauthorized reproduction or misleading resale of SnapZag products.

Changes to These Terms

We may update these terms to reflect changes to our services, operations, technology, or legal obligations.

Updated terms will be posted on this website with a revised “Last updated” date.

Your continued use of the website after updated terms are posted constitutes acceptance of the revised terms to the extent permitted by law.

Privacy Policy

Information We Collect

Depending on how you interact with SnapZag, we may collect:

Your name.
Email address.
Telephone number.
Billing address.
Shipping address.
Order and transaction information.
Payment confirmation and limited payment-related information.
Return, refund, and purchase history.
Customer-account information.
Customer preferences.
Customer-service messages.
Commission instructions.
Uploaded photographs and reference materials.
Device and browser information.
Internet Protocol address.
Cookie and analytics information.
Website-usage information.
Marketing preferences.
Information you voluntarily provide through forms, email, social media, or other communications.

Payment information is generally processed by Shopify and its payment providers.

SnapZag does not ordinarily receive or store complete payment-card numbers except as permitted or facilitated by those providers.

How We Collect Information

We may receive information:

Directly from you when you place an order.
When you create or use a customer account.
When you join our mailing list.
When you contact us by email.
When you use a contact or special-request form.
When you submit a custom request or reference material.
Automatically through cookies, pixels, analytics tools, and similar technologies.
From Shopify, payment processors, shipping providers, fraud-prevention providers, email services, advertising platforms, and other vendors.
From social-media platforms or other third parties when you choose to interact with us through those services.

How We Use Information

We may use personal information to:

Process payments.
Confirm and fulfill orders.
Produce and personalize products.
Package and ship products.
Review and respond to special requests.
Create proofs and complete commissioned work.
Provide customer service.
Communicate about orders, returns, refunds, and shipments.
Maintain customer accounts and preferences.
Detect fraud, abuse, security incidents, and unlawful activity.
Improve our website, products, advertising, and customer experience.
Measure website traffic and marketing performance.
Maintain business, accounting, tax, and transaction records.
Enforce our policies and protect our legal rights.
Comply with legal obligations and valid government requests.
Send marketing communications when you have subscribed or when otherwise permitted by law.

Email Inquiries and Customer-Service Messages

When you email us, contact us through a form, or submit a special request, we may use your contact information to respond and communicate about that inquiry, project, or order.

Contacting SnapZag does not automatically subscribe you to promotional marketing.

We may continue sending non-promotional communications that are reasonably necessary to:

Answer your inquiry.
Discuss a requested project.
Process or fulfill an order.
Send order confirmations.
Provide shipping information.
Handle a return or refund.
Address a safety or security issue.
Send legal or policy notices.
Complete another transaction or service you requested.

Mailing List and Marketing Communications

You may voluntarily join our mailing list by:

Entering your email address into a designated signup field.
Selecting an optional marketing-consent box.
Signing up through a promotion.
Otherwise clearly requesting promotional communications.

By subscribing, you agree that SnapZag may send emails concerning:

New products.
Upcoming releases.
Sales.
Promotional offers.
Events.
Giveaways.
Store announcements.
Special-request availability.
Other SnapZag news.

You may unsubscribe at any time by selecting the unsubscribe link included in a marketing email or by contacting us at [CUSTOMER-SERVICE EMAIL].

Unsubscribing from marketing does not prevent us from sending transactional or service-related messages concerning an order, account, inquiry, special request, refund, shipment, or legal notice.

Contacting us, purchasing a product, or submitting a request does not automatically enroll you in promotional marketing unless you separately provide marketing consent or applicable law otherwise permits the communication.

Cookies and Advertising

SnapZag, Shopify, and connected service providers may use cookies, pixels, local storage, analytics tools, and similar technologies to:

Operate the website.
Maintain shopping-cart functions.
Remember customer preferences.
Analyze website activity.
Prevent fraud.
Measure advertising performance.
Understand customer interactions.
Display relevant advertising and promotions.

Depending on your location, certain uses of personal information for personalized advertising may legally be considered a “sale,” “sharing,” or targeted advertising.

Where required, you may manage applicable choices through:

Our cookie controls.
The “Do Not Sell or Share My Personal Information” page.
Supported browser privacy signals.
Global Privacy Control signals.
A request sent to our customer-service email.

How We Share Information

We may disclose personal information when reasonably necessary to:

Shopify, which hosts and powers the store.
Payment processors.
Fraud-prevention and security providers.
Shipping carriers.
Fulfillment providers.
Printing, manufacturing, packaging, or production partners.
Website-hosting and cloud-storage providers.
Analytics and advertising providers.
Email and customer-support providers.
Accountants, attorneys, insurers, and other professional advisers.
Government agencies, courts, or law-enforcement authorities when legally required.
A purchaser, successor, or other party involved in a merger, restructuring, financing, sale, or transfer of the business.

We do not sell customer mailing lists for money.

Some analytics or advertising activity may nevertheless be treated as a “sale” or “sharing” under certain state privacy laws, even when no money is exchanged.

Customers may exercise applicable opt-out rights through the options described in this policy.

Shopify

Our store is hosted by Shopify.

Information submitted through the store may be collected, processed, stored, and transferred by Shopify and its service providers to provide:

Storefront functionality.
Checkout.
Payment processing.
Analytics.
Fraud prevention.
Advertising.
Customer privacy tools.
Other ecommerce services.

Shopify’s handling of information is also governed by Shopify’s own privacy notices.

Custom Images and Reference Materials

Images, descriptions, names, and other materials submitted for custom work may be used to:

Evaluate the request.
Communicate with you.
Create concepts, drafts, and proofs.
Produce and fulfill the order.
Resolve customer-service or quality concerns.
Investigate payment disputes or fraud.
Maintain appropriate business and transaction records.

Do not submit an image of a child unless you are the child’s parent, legal guardian, or otherwise have permission to submit it.

SnapZag will not use private customer photographs or clearly personalized materials in public advertising or portfolio displays without permission, except where reasonably necessary to defend legal rights or address fraud or misuse.

Data Retention

We retain information for as long as reasonably necessary to:

Fulfill orders.
Maintain accounting and tax records.
Prevent fraud.
Resolve disputes.
Enforce agreements.
Respond to customer inquiries.
Meet legal and regulatory obligations.

Retention periods may differ depending on the type of information and the reason it was collected.

Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.

However, no website, electronic transmission, payment system, or storage method can be guaranteed to be completely secure.

Customers should not send the following through ordinary email or website forms:

Passwords.
Complete payment-card numbers.
Government identification documents.
Medical records.
Financial-account credentials.
Other highly sensitive information.

Children’s Privacy

This store is intended for use and purchases by adults.

We do not knowingly collect personal information directly from children under 13 or another applicable minimum legal age.

Parents or legal guardians who believe that a child submitted personal information may contact us to request review or deletion.

Your Privacy Rights

Depending on where you live, you may have the right to request that we:

Confirm whether we process your personal information.
Provide access to certain personal information.
Correct inaccurate personal information.
Delete certain personal information.
Provide a portable copy of certain information.
Restrict or object to certain processing.
Opt you out of certain sales, sharing, or targeted advertising.
Review an appeal relating to a privacy request.

These rights are subject to applicable legal exceptions, limitations, and identity-verification requirements.

To submit a privacy request, contact [CUSTOMER-SERVICE EMAIL].

We may request information reasonably necessary to verify your identity and locate the applicable records.

International Processing

Shopify and other service providers may process information in countries outside the customer’s home country.

Where required, appropriate legal transfer mechanisms may be used.

This section relates to the processing of information by service providers and does not mean that SnapZag currently ships products internationally.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, services, or legal obligations.

The revised version will be posted with an updated effective date.

Return and Refund Policy

Seven-Day Return Request Period

We accept eligible return requests for standard, non-personalized products submitted within seven calendar days after confirmed delivery.

The seven-day period is the time allowed to contact SnapZag and request authorization for a return.

An approved item must then be shipped within the timeframe included in our return instructions.

To be eligible for a return, the item must be:

Unused.
Unaltered.
Undamaged after delivery.
In the same condition in which it was received.
Returned with its original packaging and protective materials.
Accompanied by the applicable order information.

To request a return, contact [CUSTOMER-SERVICE EMAIL] and include:

Your order number.
The product involved.
The reason for the request.
Photographs when relevant.

Do not mail an item back before receiving return authorization and instructions from SnapZag.

Items returned without prior authorization may be refused or returned to the sender.

Custom and Personalized Products

Custom-made, commissioned, personalized, altered, made-to-order, and customer-approved products are final sale once design or production work begins.

Custom and personalized products are not eligible for return because of:

A change of mind.
Personal preference.
An error that appeared in a proof approved by the customer.
Minor color or production variations.
Failure to review a proof carefully.

This restriction does not apply when a product arrives:

Damaged.
Materially defective.
Incorrect.
Materially different from the approved design.

Deposits, commission fees, and design fees may be nonrefundable after work begins.

Sale Items and Other Non-Returnable Products

The following products are generally not eligible for return:

Custom or personalized products.
Commissioned or made-to-order products.
Digital downloads or digital design files.
Gift cards.
Clearance products.
Final-sale products.
Products specifically identified as non-returnable.
Products damaged through misuse.
Products damaged through improper handling or storage.
Products that have been altered after delivery.
Products showing ordinary wear.
Products returned without authorization.
Products missing original packaging or included materials.
Products materially changed from their original condition.

Any exception will be determined by SnapZag in accordance with applicable law.

Change-of-Mind Returns

For an approved return based on buyer preference, change of mind, or another reason unrelated to a SnapZag error:

The customer is responsible for all return-shipping costs.
The customer must use a trackable shipping service.
The customer is responsible for the returned product until tracking confirms delivery to SnapZag.
Original shipping and delivery charges are nonrefundable.
Expedited shipping fees and optional delivery charges are nonrefundable.
SnapZag does not reimburse packaging or return-shipping expenses.

SnapZag may provide a prepaid return label in certain circumstances.

When a prepaid label is provided for a change-of-mind return, the cost of the label may be deducted from the approved refund.

SnapZag is not responsible for customer return packages that are:

Lost.
Misdirected.
Delayed.
Stolen.
Damaged before reaching us.

Damaged, Defective, Missing, or Incorrect Orders

Please inspect your order promptly after delivery.

Contact [CUSTOMER-SERVICE EMAIL] within seven calendar days after confirmed delivery if:

The product arrived damaged.
The product has a material manufacturing defect.
You received the wrong product.
An item is missing from the order.
The product materially differs from an approved custom proof.
The product materially differs from its listing description.

Please include:

Your order number.
A description of the problem.
Clear photographs of the product.
Photographs of the packaging.
Photographs of the mailing container.
A photograph of the shipping label when shipping damage is involved.
Any additional information reasonably needed to evaluate the claim.

Do not discard the product, packaging, mailing container, shipping label, or protective materials until SnapZag has completed its review.

After reviewing the claim, SnapZag may offer:

A replacement.
A repair.
A reprint.
Store credit.
A partial refund.
A full refund.

The available resolution will depend on the circumstances, product availability, and nature of the issue.

When SnapZag requires the return of a product that arrived damaged, materially defective, or incorrect, SnapZag will provide or reimburse reasonable standard return shipping.

Expedited or upgraded return-shipping services will not be reimbursed unless approved in advance.

Submitting a claim does not automatically guarantee a refund. SnapZag must first review the information provided and may request that the product be returned for inspection.

Minor Printing and Appearance Variations

Small differences in color, brightness, cropping, alignment, texture, foil placement, finish, or appearance may occur because of:

Screen settings.
Lighting.
Photography.
Printing processes.
Cutting and production processes.
Foil application.
Material variations.

Minor variations that do not materially affect the product are not considered damage or manufacturing defects.

Exchanges

We do not guarantee direct product exchanges.

The fastest way to obtain a different eligible product is generally to complete an approved return and place a separate order for the replacement item.

Products with limited availability may sell out before a return is received or a replacement order is placed.

SnapZag cannot reserve inventory unless expressly agreed in writing.

Return Inspection

All returned products are inspected after delivery to SnapZag.

A return may be denied, or the refund may be reduced where permitted by law, if the returned product:

Was damaged after delivery to the customer.
Has been used.
Has been altered.
Has been marked, bent, scratched, stained, or improperly stored.
Is missing original packaging.
Is missing included materials.
Is not the product originally purchased.
Was returned outside the authorized timeframe.
Does not otherwise satisfy this policy.

We will contact the customer if a return cannot be approved as submitted.

Refund Processing

We will notify you after the returned product has been received and inspected and will confirm whether the refund has been approved.

Approved refunds will be issued to the original payment method, generally within 10 business days after approval.

The following may be deducted from an approved refund when applicable:

Nonrefundable original shipping charges.
Prepaid return-label costs.
Other deductions permitted by this policy and applicable law.

Banks, credit-card companies, Shopify, and other payment providers may require additional time to process and post a refund after SnapZag issues it.

Those processing times are outside our control.

If more than 15 business days have passed since SnapZag confirmed that a refund was issued, contact [CUSTOMER-SERVICE EMAIL].

Order Cancellations

We may be able to cancel a standard order before fulfillment begins, but cancellation is not guaranteed.

Custom, personalized, commissioned, or made-to-order purchases may not be canceled once design or production work has begun.

Any completed design work, commission fees, deposits, production costs, or materials already purchased may be nonrefundable.

Orders that have already shipped must follow the applicable return procedures described in this policy.

Refunds Without a Return

SnapZag may occasionally issue a refund, replacement, reprint, or store credit without requiring the original product to be returned.

This decision is made at SnapZag’s discretion based on:

The product.
Order value.
Documentation.
Shipping circumstances.
Product availability.
The nature of the claim.

Issuing a refund without requiring a return in one situation does not require SnapZag to do so for another order or customer.

Consumer Rights

Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable consumer-protection law.

Shipping Policy

Order Processing

Standard orders are generally processed within [PROCESSING TIME].

Custom, commissioned, personalized, preorder, and made-to-order products may require additional production time.

Any estimated production, completion, shipping, or delivery date is an estimate rather than a guarantee unless expressly confirmed in writing.

Orders are not processed or shipped on postal holidays or other days when the applicable carrier is closed.

High order volume, product launches, custom requests, severe weather, and other circumstances may extend processing times.

Shipping Areas

SnapZag currently ships only to deliverable addresses within the United States.

International shipping is not currently available.

We hope to offer international shipping in the future, but no launch date, country availability, pricing, or delivery timeframe is guaranteed.

Any future availability will be announced on our website.

Orders submitted with an unsupported international shipping address may be canceled and refunded.

Customers are responsible for entering a complete and accurate deliverable address.

Shipping Charges

Available shipping methods and charges are displayed during checkout.

Shipping rates may depend on:

Order size.
Order weight.
Product type.
Destination.
Selected delivery method.
Applicable promotions.

Free-shipping promotions, when offered, apply only under the terms displayed with the promotion and may exclude:

Expedited shipping.
Oversized products.
Special orders.
Certain destinations.
Orders below a stated purchase amount.

Tracking

When tracking is available, tracking information will be sent to the email address or telephone number associated with the order.

Carrier scans, tracking updates, and delivery estimates may be delayed, incomplete, or inaccurate.

A shipping notification does not necessarily mean that the carrier has completed its first physical scan.

Delivery Estimates

Delivery dates shown during checkout or in tracking information are estimates provided by the carrier.

They are not guaranteed arrival dates unless the selected service expressly includes a carrier-backed guarantee.

SnapZag is not responsible for carrier delays caused by:

Weather.
Transportation disruptions.
Postal delays.
Holidays.
Emergencies.
Incorrect addresses.
Security inspections.
Carrier equipment problems.
Labor disruptions.
Other events outside our reasonable control.

Incorrect or Incomplete Addresses

Customers are responsible for verifying the shipping address before submitting an order.

We cannot guarantee that an address can be changed after fulfillment begins.

If an order is returned because of an incorrect, incomplete, undeliverable, or refused address:

The customer may be responsible for additional shipping charges.
Original shipping charges may not be refundable.
The order may not be resent until additional shipping costs are paid.
A custom or personalized product may remain nonrefundable.

SnapZag is not responsible for a package delivered to an address entered incorrectly by the customer.

Lost or Stolen Packages

If tracking shows that a package is still in transit beyond the expected timeframe, contact us so we can assist with a carrier inquiry when available.

If tracking shows a package as delivered but it cannot be located, customers should first:

Check the delivery area.
Check the mailbox.
Check around doors, garages, porches, and other safe locations.
Ask household members.
Ask nearby neighbors.
Contact the carrier or local post office.
Allow at least one additional business day in case of an early delivery scan.

SnapZag is not automatically responsible for theft or loss occurring after a carrier confirms delivery to the address provided.

We will review reasonable claims individually and assist with available carrier or insurance procedures.

A replacement or refund is not guaranteed when tracking confirms delivery.

Shipping Damage

Claims involving shipping damage must be reported within seven calendar days after delivery.

Keep the following while the claim is reviewed:

The product.
Original packaging.
Mailing container.
Shipping label.
Protective materials.

Photographs may be required before a replacement, refund, or carrier claim can be considered.

Refused and Unclaimed Packages

Packages that are refused, unclaimed, or returned because the customer did not retrieve them may be treated as returned orders.

The customer may be responsible for:

Original shipping charges.
Return shipping charged by the carrier.
Additional shipping required to resend the order.

Custom and personalized products remain subject to the final-sale provisions of this policy.

International Shipping

International shipping is currently unavailable.

We may expand shipping to additional countries in the future.

Please join our mailing list or check the website for announcements regarding future international availability.

Joining the mailing list does not guarantee that international shipping will become available in a particular country or by a particular date.

Contact Us

Questions about an order, return, shipment, special request, privacy request, or these policies may be sent to:

SnapZag
Email: [CUSTOMER-SERVICE EMAIL]

Please do not mail returns unless we have first authorized the return and provided return instructions.