Refund policy

Last updated: June 24, 2026

Seven-Day Return Request Period

We accept eligible return requests for standard, non-personalized products submitted within seven calendar days after confirmed delivery.

The seven-day period is the time allowed to contact SnapZag and request authorization for a return.

An approved item must then be shipped within the timeframe included in our return instructions.

To be eligible for a return, the item must be:

Unused.
Unaltered.
Undamaged after delivery.
In the same condition in which it was received.
Returned with its original packaging and protective materials.
Accompanied by the applicable order information.

To request a return, contact [CUSTOMER-SERVICE EMAIL] and include:

Your order number.
The product involved.
The reason for the request.
Photographs when relevant.

Do not mail an item back before receiving return authorization and instructions from SnapZag.

Items returned without prior authorization may be refused or returned to the sender.

Custom and Personalized Products

Custom-made, commissioned, personalized, altered, made-to-order, and customer-approved products are final sale once design or production work begins.

Custom and personalized products are not eligible for return because of:

A change of mind.
Personal preference.
An error that appeared in a proof approved by the customer.
Minor color or production variations.
Failure to review a proof carefully.

This restriction does not apply when a product arrives:

Damaged.
Materially defective.
Incorrect.
Materially different from the approved design.

Deposits, commission fees, and design fees may be nonrefundable after work begins.

Sale Items and Other Non-Returnable Products

The following products are generally not eligible for return:

Custom or personalized products.
Commissioned or made-to-order products.
Digital downloads or digital design files.
Gift cards.
Clearance products.
Final-sale products.
Products specifically identified as non-returnable.
Products damaged through misuse.
Products damaged through improper handling or storage.
Products that have been altered after delivery.
Products showing ordinary wear.
Products returned without authorization.
Products missing original packaging or included materials.
Products materially changed from their original condition.

Any exception will be determined by SnapZag in accordance with applicable law.

Change-of-Mind Returns

For an approved return based on buyer preference, change of mind, or another reason unrelated to a SnapZag error:

The customer is responsible for all return-shipping costs.
The customer must use a trackable shipping service.
The customer is responsible for the returned product until tracking confirms delivery to SnapZag.
Original shipping and delivery charges are nonrefundable.
Expedited shipping fees and optional delivery charges are nonrefundable.
SnapZag does not reimburse packaging or return-shipping expenses.

SnapZag may provide a prepaid return label in certain circumstances.

When a prepaid label is provided for a change-of-mind return, the cost of the label may be deducted from the approved refund.

SnapZag is not responsible for customer return packages that are:

Lost.
Misdirected.
Delayed.
Stolen.
Damaged before reaching us.

Damaged, Defective, Missing, or Incorrect Orders

Please inspect your order promptly after delivery.

Contact [CUSTOMER-SERVICE EMAIL] within seven calendar days after confirmed delivery if:

The product arrived damaged.
The product has a material manufacturing defect.
You received the wrong product.
An item is missing from the order.
The product materially differs from an approved custom proof.
The product materially differs from its listing description.

Please include:

Your order number.
A description of the problem.
Clear photographs of the product.
Photographs of the packaging.
Photographs of the mailing container.
A photograph of the shipping label when shipping damage is involved.
Any additional information reasonably needed to evaluate the claim.

Do not discard the product, packaging, mailing container, shipping label, or protective materials until SnapZag has completed its review.

After reviewing the claim, SnapZag may offer:

A replacement.
A repair.
A reprint.
Store credit.
A partial refund.
A full refund.

The available resolution will depend on the circumstances, product availability, and nature of the issue.

When SnapZag requires the return of a product that arrived damaged, materially defective, or incorrect, SnapZag will provide or reimburse reasonable standard return shipping.

Expedited or upgraded return-shipping services will not be reimbursed unless approved in advance.

Submitting a claim does not automatically guarantee a refund. SnapZag must first review the information provided and may request that the product be returned for inspection.

Minor Printing and Appearance Variations

Small differences in color, brightness, cropping, alignment, texture, foil placement, finish, or appearance may occur because of:

Screen settings.
Lighting.
Photography.
Printing processes.
Cutting and production processes.
Foil application.
Material variations.

Minor variations that do not materially affect the product are not considered damage or manufacturing defects.

Exchanges

We do not guarantee direct product exchanges.

The fastest way to obtain a different eligible product is generally to complete an approved return and place a separate order for the replacement item.

Products with limited availability may sell out before a return is received or a replacement order is placed.

SnapZag cannot reserve inventory unless expressly agreed in writing.

Return Inspection

All returned products are inspected after delivery to SnapZag.

A return may be denied, or the refund may be reduced where permitted by law, if the returned product:

Was damaged after delivery to the customer.
Has been used.
Has been altered.
Has been marked, bent, scratched, stained, or improperly stored.
Is missing original packaging.
Is missing included materials.
Is not the product originally purchased.
Was returned outside the authorized timeframe.
Does not otherwise satisfy this policy.

We will contact the customer if a return cannot be approved as submitted.

Refund Processing

We will notify you after the returned product has been received and inspected and will confirm whether the refund has been approved.

Approved refunds will be issued to the original payment method, generally within 10 business days after approval.

The following may be deducted from an approved refund when applicable:

Nonrefundable original shipping charges.
Prepaid return-label costs.
Other deductions permitted by this policy and applicable law.

Banks, credit-card companies, Shopify, and other payment providers may require additional time to process and post a refund after SnapZag issues it.

Those processing times are outside our control.

If more than 15 business days have passed since SnapZag confirmed that a refund was issued, contact [CUSTOMER-SERVICE EMAIL].

Order Cancellations

We may be able to cancel a standard order before fulfillment begins, but cancellation is not guaranteed.

Custom, personalized, commissioned, or made-to-order purchases may not be canceled once design or production work has begun.

Any completed design work, commission fees, deposits, production costs, or materials already purchased may be nonrefundable.

Orders that have already shipped must follow the applicable return procedures described in this policy.

Refunds Without a Return

SnapZag may occasionally issue a refund, replacement, reprint, or store credit without requiring the original product to be returned.

This decision is made at SnapZag’s discretion based on:

The product.
Order value.
Documentation.
Shipping circumstances.
Product availability.
The nature of the claim.

Issuing a refund without requiring a return in one situation does not require SnapZag to do so for another order or customer.

Consumer Rights

Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable consumer-protection law.